Cancellation Policies
Holiday Homes, Treehouse and Cheeky Weka Cabin
To secure your booking, we require full payment at the time of booking. As we are a small family business, any cancellation will affect us significantly. Consequently, we adhere to a strict cancellation policy. We will make every effort to rebook accommodation, however, in cases where we are unable to do so, we will charge the following:
- All cancellations are subject to a $20 administration fee.
- Cancellations within 90 days of the arrival date: 25% forfeit of the total booking price less 2% credit card bank fee.
- Cancellations within 30 days of the arrival date: 100% forfeit of the total booking price less 2% credit card bank fee.
This is the same for a reduction in the number of nights stayed.
We do appreciate that unexpected changes to travel plans may occur, however our bookings are generally made months in advance, and we find it much harder to rebook closer to the time, especially over the Peak Season, Summer Season and Statutory Holiday weekends.
If we are able to rebook or partially book some dates of your cancellation, we will be able to refund a deposit accordingly.
Cancellation Policy Camping Ground
To secure your booking, we require full payment at the time of booking.
| Camping Cancellation Policy | Cancellation fee |
|---|---|
| More than 90 days before the arrival date | $15 |
| More than 14, but fewer than 90 days before the arrival date | 50% of booking cost less 2% bank fee |
| 14 days or less before the arrival date | 100% of booking cost less 2% bank fee |
* Note: $15 is the minimum cancellation fee. No refund will be given where the full booking price is less than $15.
Contact us if you need to change dates for camping and find out what fees may apply.
